Coronavirus – Your health and safety are our top priority. Stay up to date and informed. Making a difference together in improving your health and quality of life in the Buffalo Niagara Region. Medicaid Managed Long-Term Care (MLTC) Plan Western New York Events Medicaid Managed Long-Term Care (MLTC) Plan (716) 216-8368 or 1-800-894-2464 (TTY: 711) Monday – Friday: 8 a.m. – 5 p.m. MLTC Make A Payment