How to File a Complaint

Kalos Health Gold Plus strives to provide high quality care and service to our Medicare Advantage and Dual Advantage members. Sometimes, we do not meet your expectations, but we would like to try to resolve your issues. Call our Member Services Department at 1-800-399-1954 (TTY: 711), or write to us at Kalos Health Gold Plus, Member Services Department, 2424 Niagara Falls Blvd. Niagara Falls, NY 14304, or fax us at 716-731-2013.

You also have the option to file a complaint with the Centers for Medicare & Medicaid Services (CMS).

Medicare Complaint Form (Please note that by clicking on this link, you will leave Kalos Health’s website).

You can also use this link to the Medicare website if you have additional questions:http://www.medicare.gov/ (Please note that by clicking on this link, you will leave Kalos Health’s website).

Questions? Call our Member Services Department at 1-800-399-1954 (TTY: 711), Monday through Friday 8am – 8pm.

Kalos Health Gold Plus is a Health Maintenance Organization (HMO) Special Needs Plan (SNP) with a Medicare contract and a coordination of benefits agreement with the New York State Department of Health. Enrollment in Kalos Health Gold Plus depends on contract renewal.  This information is not a complete description of benefits. Contact the plan for more information. Limitations, copayments, and restrictions may apply. Benefits  may change on January 1 of each year. You must continue to pay your Medicare Part B premium (unless your part B premium is paid for you by Medicaid or another third party).
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Last Updated 04-11-2018

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