How to File a Complaint

Kalos Health Gold Plus strives to provide high quality care and service to our Medicare Advantage and Dual Advantage members. Sometimes, we do not meet your expectations, but we would like to try to resolve your issues. Call our Member Services Department at 1-800-399-1954 (TTY: 711), or write to us at Kalos Health Gold Plus, Member Services Department, 2424 Niagara Falls Blvd. Niagara Falls, NY 14304, or fax us at 716-731-2013.

You also have the option to file a complaint with the Centers for Medicare & Medicaid Services (CMS).

Medicare Complaint Form (Please note that by clicking on this link, you will leave Kalos Health’s website).

You can also use this link to the Medicare website if you have additional questions:http://www.medicare.gov/ (Please note that by clicking on this link, you will leave Kalos Health’s website).

 

Questions? Call our Member Services Department at 1-800-399-1954 (TTY: 711), Monday through Friday 8am – 8pm.

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